Terms and Conditions

The following terms will set forth an agreement between Love my event and the CLIENT, as detailed on the invoice for our hire services, for an event taking place at the venue also detailed on the invoice. This written contract sets forth the full, written intention of both parties and supersedes all other written and/or oral agreements between the parties. This agreement is legally binding on both parties.



The Service Period will be the start time to end time agreed between Love my event and the CLIENT which must be inside the start & end times of the event.

The CLIENT agrees that use of the services may need to be interrupted for maintenance which includes, but is not limited to, changing paper, equipment cleaning, maintaining prop table etc. and Love my event may add additional time to the Service Period if we are not able to provide at least 80% availability.

Unless by prior agreement, and subject to an “idle time” charge, we will arrive approximately 60 minutes before the Service Period begins in order to set up the equipment. Set up & pack down time will not be included in the agreed Service Period. The CLIENT will ensure that Love my event have access to the venue & assigned area at least 60 minutes prior to the start of the agreed Service Period and for approximately 60 minutes after the conclusion of the Service Period for take down and removal of our equipment.



A 25% non-refundable booking fee is due at the time of booking and the remaining amount is due in full no later than 7 days prior to your event. If payment is not received by this date, The CLIENT may be subject to a 10% late penalty fee or cancellation at Love my event’s discretion. For events less than 14 days from initial booking, the full fee is payable immediately.

The CLIENT agrees that in addition to any verbal agreement between The CLIENT and Love my event, we will not secure your date on our calendar until the deposit is received.

For our services, The CLIENT may request an extension to the agreed service period during the event and, at the sole discretion of Love my event, the extended time will be accepted and billed to The CLIENT at an hourly rate. The charge for any additional service time must be paid in full before additional hours are provided. A full receipt will be provided to The CLIENT at this time.



The CLIENT will arrange for an appropriate area for our services to be set up at their selected venue. The required space must be level and on a hard floor or carpet. Love my event will not accept responsibility if they arrive at the venue to set up and there is insufficient space or the allocated space is not suitable and they are unable to set up.

The CLIENT is responsible for ensuring power is available for our services, (standard 240V, 13 amps within 3 Meters of desired set-up area). All electrical sockets must adhere to current electrical safety standards. Love my event will not be held liable for any damages, injuries or delays that occur as a result of failure to comply with these provisions.

Sufficient lighting is needed in the vicinity of the service area for health & safety reasons and The CLIENT will be responsible for ensuring that the lighting is adequate.

Please note: If power is to be provided by a generator The CLIENT MUST advise OSE Extras in advance.



The CLIENT acknowledges that they shall be held liable for any damage or loss to Love my event’s equipment caused by any misuse of such equipment by The CLIENT or their guests. The CLIENT agrees that they shall be liable for the full cost of any repair or replacement.

For the majority of our services, Love my event will provide an attended service throughout the service period and the attendant will take appropriate actions to prevent misuse or damage, including preventing guests from using our equipment, however this will not remove the liability of The CLIENT.

Love my event reserve the right to close the service at any time if the staff feel threatened or the guests are behaving in an abusive or threatening manner.



Any request for a date change must be made directly to Love my event at least 30 calendar days prior to the original event date. Date change is subject to availability and receipt of a new Service Contract. If there is no availability for the alternate date, the booking fee shall be forfeited, and event cancelled. Any cancellation instructed by the CLIENT will incur a 25% cancellation fee of the total balance.



The CLIENT grants Love my event and their representatives the irrevocable and unrestricted right to use and publish photographs of any persons that wish to use the equipment or in which they may be included for editorial, trade, advertising, and any other purpose and in any manner and medium and to alter and composite the same without restriction and without prior inspection or approval. The CLIENT hereby releases Love my event and their representatives from all claims and liability relating to the future use of said media.



The CLIENT accepts and will assume full responsibility for any claims that may arise through the event which are unrelated to the use of Love my event’s equipment and service and are not covered by Love my event’s Public Liability Insurance policy. Love my event will not be held liable for any injuries, loss or damages to any person or parties present at The CLIENT’s event which are not attributed to the use of their equipment.



If any provision of these terms shall be unlawful, void, or for any reason unenforceable under law then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof.

The CLIENT will confirm that they have read and agree to the Terms & Conditions outlined here on their invoice.